24/7 online file inspection
At Nova Incasso we believe that transparency is very important and therefore we offer our clients an online file inspection service. This enables our clients to easily keep track of the progress of their cases. All calls are summarized and letters and e-mails can be viewed as well as other actions.
Dedicated contact person
We work with dedicated contacts (representatives) to maintain excellent communication with clients. Each dedicated contact is well informed about their clients and their specific case(s) and needs.
Free of charge for our client
Dutch law enables us to claim the costs of the debt collection from the account of the debtor. Our client therefore receives 100% of the principal amount if the debt is collected. This concept developed by Nova Incasso is called the No Pay principal. Other debt collection agencies in the Netherlands charge the debtors, but they also commonly charge their clients a certain percentage of the invoice sum (No-cure-no-pay), or charge subscription fees, or a fixed amount per file.
If the extra-judicial phase does not conclude in a payment of the debt, Nova Incasso can proceed to the judicial phase. We will draw up a proposal to start the judicial phase including a clear review of the costs (which for the most part can be recovered by the debtor). This proposition includes all further costs and no invoice will be sent after the judicial phase. If the client agrees to the proposition the judicial phase will start.
Nova Incasso is located in Amsterdam and Groningen. Our debt collection services are available nationwide and so it does not matter where your debtor is located in the Netherlands.
Without a contract
You do not need to sign a contract to use our services. We are convinced that our clients will return after they have seen the benefits of using our services. Nova Incasso’s services are also available for single debt recovering cases.